Billing FAQ

Where do invoices get sent? How do I add email addresses for the invoices to be sent to?

By default, payment receipts are sent to the email address of the creator of the team. To add or update a billing email address or to request copies of invoices, contact [email protected].

How do I add a payment method?

A payment method can be added from the Billing section in Team Settings. To update a payment method, delete the current card and you will be able to add a new one.

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My trial is expiring soon, will you provide an extension?

Reach out to your Replay point of contact, we aim to be flexible around trials to ensure companies have ample time to get familiar with Replay, see value, and find the right plan.

Canceling your subscription

If you would like to cancel your subscription, you can either remove the payment method or delete the team.

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Pricing Plan FAQ

Our plan details are at replay.io/pricing.